May 4, 2020
Dear Patients and Friends,
All of us at Colon-Rectal Surgery Associates hope you and your family members remain safe and healthy during this challenging time, and we want to share some updates regarding our plans for patient care.
During the height of the pandemic, our office remained open on a limited basis for patients needing essential care. We also instituted video visits for patients who did not need to or were unable to come to the office.
We now are open daily to see more patients but will follow the recommendations and guidelines of local, state, and federal authorities. We will be in touch to reschedule any patients whose appointments were postponed due to the pandemic.
It is time to get back to work on your health, while continuing to provide a safe environment.
Your safety is our number one priority. We want to reassure you that during these past weeks we have been quite busy upgrading the office to ensure a safe environment.
Below, please find a summary of the procedures we plan to follow.
- Regular disinfection of frequently touched surfaces and equipment
- Removal of shared print materials from common areas
- Frequent hand sanitizing protocols for patients, staff, and doctors
- Recording of staff, doctor, and patient temperatures upon arrival at the office
- Upgraded personal protective equipment (PPE) standards
- All of our staff will wear masks.
- Each patient will be required to answer questions about their recent health history and any potential exposure to COVID-19.
- Patients and anyone accompanying them will be required to bring and wear face masks to each appointment.
- We recommend online submission of patient history forms so there is less you have to touch upon entry to the practice.
- Recording of patient (and accompanying person) temperature upon entry to the practice
- Reduced patient volume and targeted scheduling of patients to facilitate social distancing
- Due to social distancing needs, our waiting room will be used sparingly. We ask that if someone brings you to your appointment, they wait in their vehicle, or in the waiting room if space if available. If necessary, one person may accompany you into the exam room.
- Patients with concerns about pre-existing or underlying medical conditions are encouraged to make informed decisions about their care in consultation with their primary care physicians.
- Video visits still are available when appropriate, although these are not suitable for a patient who requires a physical examination.
We have missed seeing you at our office and are committed to ensuring a safe environment for you upon your return. We will continue to monitor all directives from local, state, and federal authorities. We look forward to continuing your care in the safest manner possible. Thank you for your continued trust in our care.
Colon-Rectal Surgery Associates